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Answers to more questions may be found here.Ĭopyright 2023 KVVU. MGM said that its investigation is ongoing, and it has yet to determine if customer data was exposed in the breach. For more information, please visit the MGM Rewards desk.

Players “may have interruptions in their ability to use Slot Dollars and FREEPLAY.” MGM Rewards points currently are not available for use.

MGM said that members’ gaming and non-gaming spending will be recorded and Tier Credits and any changes to your Tier Status will be reflected on your account when systems are back online. When possible, charge non-gaming purchases to your hotel folio.

Players are advised to continue using their MGM Rewards cards when playing slots and table games.

ATM withdrawals with PINs currently are available, but they are not offering cash advances or check cashing at this time.

If a ticket is not accepted at the slot machine it can be redeemed at a Casino Cashier.

There may be times when the MGM gaming ticket-in/ticket-out system is offline.

Tickets to shows, concerts, and attractions can be booked online via the website or mobile app or through or AXS.com.

Restaurant reservations may be made online via the website or mobile app or third-party booking site.

Credit card transactions are being accepted, but “certain transactions may be quicker to process with cash.”.Guests may drop off room keys in an Express Check-Out box and have a digital copy of the bill sent via email.

A visit to the front desk is required to check in and receive a physical key.

Mobile check-in and digital keys are currently unavailable.

Guests with reservations through Sept.

MGM is “working hard to activate our call centers and direct booking through our website and mobile app” and says that reservations through third-party booking sites are available.

Upcoming reservations will still be available.

The Frequently Asked Questions page provided the following information: Hacker group threatens another attack after claiming responsibility for MGM Resorts cyber chaos

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