At this point it is now over 30 days since we came back from our trip and the situation has still not been resolved. We have sent them screenshots from our bank and they are still denying a second withdrawal. The hotel has also told us they have absolutely no record of a second transaction. Initially, the hotel was insistent they only took it once and any authorization hold would be released within 30 to 90 days at the outside. We have spoken with both our bank and the hotel directly about this duplicate charge. As it was a Visa Debit card, the funds came directly out of our bank account. In our case, they took this amount twice. The hotel also put on a authorization security hold, an amount which should be released fairly quickly (within a few days). We, like everyone else, provided a credit card for the extra charges like resort fees. The ropes did not, however, stop everyone as some people just climbed over and checked themselves in, cutting past the line in the process.Ĭheck-in was where our main problems began. The hotel did have a section where people were supposed to be able to do their own “express” check-in, however it was roped off. This line was slow moving and in the way of guests trying to get around us as well. There was a huge line of people all waiting with their luggage to get checked in. Let’s start with the bad: the experience of checking in was massively chaotic and disorganized. Sadly that latter experience has tainted the whole experience with the hotel and it is one we hope that no one else has to share. We had two very different experiences with the Flamingo Hotel and we will touch on both in this review.

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